PRIVACY POLICY

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Your Privacy Matters to Us

At Tim Skene Transformational Coaching, we are committed to protecting your privacy. We fully comply with the UK General Data Protection Regulation (UK GDPR) and want you to feel confident about how we handle your personal information. This Privacy Policy explains how we collect, use, store, and protect your data.

 

What Information We Collect and Why

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When you contact us or use our services, we may collect:

1. Contact Details: Your name, email address, phone number, and any other information you provide when you first inquire about our services or fill out forms on our website. We use this to communicate with you and understand your needs.

2. Detailed Consultation Information: If you book an appointment, we’ll ask for more information via an Initial Consultation Form. This includes your address, date of birth, occupation, GP details, next of kin information, medical conditions, medications, and reasons for seeking our services. We need this to provide you with safe and professional coaching.

3. Payment Information: Billing and payment details are processed securely through third-party payment processors.

4. Session Notes: During sessions, we may take notes about your emotional well-being and progress. This helps us provide effective therapy.

5. Website Usage Data: We collect information about how you use our website, such as your IP address, browser type, and pages visited. We use cookies and tracking technologies to do this, which helps us improve our website.

6. Sensitive Data: Any personal or sensitive information you share during coaching sessions is treated with the utmost confidentiality. By providing this information, you give us your explicit consent to process it.

 

How We Use Your Information

We use your information to:

1. Provide coaching services and communicate with you.

2. Manage appointments and process payments.

3. Respond to your inquiries.

4. Analyze website traffic and improve user experience.

5. Send newsletters or promotional materials, if you have opted in.

Our Legal Basis for Processing Your Data

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We process your data based on:

1. Consent: When you explicitly agree (e.g., subscribing to our newsletter).

2. Contract: To fulfill our obligations when you use our services.

3. Legitimate Interests: To improve our services and website.

4. Legal Obligation: To comply with laws and regulations.

Confidentiality and Sharing Your Information

1. We treat all information you provide as confidential.

2. We do not share your data with third parties unless:

   • Required by law.

   • To protect your or someone else's safety.

   • With trusted third-party tools, such as mail and payment processors.

3. Sharing anonymous case histories with supervisors and peer support groups for professional development is not a breach of professional confidentiality.

4. We may disclose confidential information to your G.P. without formal consent if you are deemed to be at risk.

 

Keeping Your Information Safe

1. We store your data securely, both electronically and in hard copy, for up to 8 years as required by law.

2. We use secure hosting platforms and encryption to protect your data.

3. We restrict access to your information to those who need it.

4. Please note that the transmission of information via the internet or via email cannot be guaranteed as completely secure. Where you provide information to us via email you do so at your own risk.

 

Your Rights

Under UK GDPR, you have the right to:

1. Access: Request a copy of your data.

2. Correction: Correct inaccurate data.

3. Deletion: Request deletion of your data (with exceptions).

4. Restriction: Limit how we process your data.

5. Data Portability: Receive your data in a portable format.

6. Withdraw Consent: Opt out of communications.

7. Object: Object to the processing of your data.

8. Update Information: Please contact us to ensure your contact information is up to date.

 

Cookies and Tracking

1. We use cookies to improve your website experience.

2. You can manage cookies in your browser settings.

 

Third-Party Links

1. Our website may contain links to other websites. We are not responsible for their privacy practices.

 

Updates to This Policy

1. We may update this policy periodically. Changes will be posted here.

 

How to Contact Us

If you have questions or concerns, or to exercise your rights, please contact us at:

1. timothyskene@gmail.com

2. ​If you’re not satisfied, you can contact the Information Commissioner’s Office (ICO) at 0303 123 1113 or visit ico.org.uk. Our ICO reference number is ?.

 

Legal Information

We are governed by the laws of England and Wales/United Kingdom of Great Britain and comply with UK GDPR.

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©2024 by TimSkeneCoaching. Privacy Policy